Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.  May help the parts department with selling, receiving, and delivery of parts and accessories as needed.

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Job Title: Service Clerk/Parts Counter Sales
 
Location: Rockford
 
Department: Service/Parts
 
Reports To: Service Manager or Parts Manager
 
Supervises: None
 
Job Function:

 
Job Essential Duties:

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Promotes and sells products and/or services to meet customer needs
  • Supplies Service Technicians with parts as required
  • Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations
  • Follows up on shortages and expedites issues by reporting to the manager

 
Skills & Qualifications:

  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Basic parts and machinery knowledge
  • Basic data entry/keyboarding skills
  • Ability to use the John Deere Parts Catalog computer application
  • Ability to work in a team environment
  • Ability to lift items weighing up to 75 lbs.
  • Fork lift license preferred
  • High School Diploma or equivalent experience

Kings, IL
12223 East Route 64
Rochelle, IL 61068
815-562-3447
Rockford, IL
854 Simpson Rd
Rockford, IL 61102
(815) 489-0700
Sycamore, IL
8680 State Route 64
Sycamore, IL 60178
(815) 899-3580