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Job Title: Service Technician
 
Location: Sycamore
 
Department: Service
 
Reports To: Service Manager or Service Location Manager
 
Supervises: None
 
Job Function:

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Senior Technicians.

 
Job Essential Duties:

  • Performs diagnostics and repairs on John Deere equipment and technology
  • Performs diagnostics and repairs in the field as required
  • Accountable for billable time and assigned work orders
  • Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Operates and maintains vehicles, tools and equipment required to perform job responsibilities
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains current knowledge of John Deere and competitive products

 
Skills & Qualifications:

  • Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
  • Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
  • Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn or heavy equipment
  • Experience operating vehicles, tools and equipment for diagnostic purposes
  • Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
  • Experience working cooperatively in a team environment
  • Experience communicating effectively verbally and in writing
  • Must have an adequate toolset to perform job responsibilities
  • High School Diploma, GED, or equivalent experience required; Associates degree preferred 
  • Valid driver's license required; CDL (Commercial Driver's License) preferred

Kings, IL
12223 East Route 64
Rochelle, IL 61068
815-562-3447
Rockford, IL
854 Simpson Rd
Rockford, IL 61102
815-489-0700
Sycamore, IL
8680 State Route 64
Sycamore, IL 60178
815-899-3580